Main responsibilities
- Perform customer service through chat, email and WhatsApp.
- Clear doubts about the use of the platform.
- Record, track and direct calls.
- Identify and inform bugs and improvement opportunities.
- Help clients in the configuration and use of the system.
- Work together with Development and Product teams to ensure the best experience to customers.
Requirements
- Good written and verbal communication.
- Easy with technology and computer.
- Organization and attention to detail.
- Pro-active profile and want to learn.
- Basic knowledge in customer service.
It'll be a differential.
Experience in care
Prior experience with technical support or customer relationship.
SaaS ecosystem
Knowledge in CRM, WhatsApp Business or SaaS platforms.
Technical basis
Basic concepts of networks, DNS or Linux.
Benefits
US$ 3.85 per working dayVale-food
US$28.85 per monthHome Office Help
Day outIn the month of the birthday
Career planGrowth opportunity
Collaborative environmentLearning and exchange with the team